FAQ's

We’ve put together answers to the most common questions about shopping with Qayim Store.

1. How long has Qayim Store been operating?

We have been proudly serving customers in the UAE for over 4 years, specializing in innovative and reliable tech gadgets.

2. What type of products do you sell?

We offer a wide range of tech gadgets including smartwatches, wireless earbuds, phone accessories, power solutions, smart home devices, and lifestyle tech products.

3. Do you sell original and authentic products?

Yes. All our gadgets are 100% authentic, sourced from trusted manufacturers and suppliers.

4. Do you provide a warranty on your products?

Yes. Most products come with a standard manufacturer’s warranty. Warranty details vary by product and are mentioned in the product description.

5. What payment methods do you accept?

We accept secure online payments using major payment providers, ensuring a safe and reliable checkout process.

6. How long does delivery take?

Orders are usually delivered within 2–5 working days across the UAE, depending on your location and product availability.

7. Do you ship outside the UAE?

Currently, Qayim Store serves customers within the UAE only.

8. What is your return policy?

We offer a 14-day money-back guarantee. Items must be unused, in original packaging, and returned with all accessories to qualify.

9. How do I request a refund?

Refunds can be requested within 14 days of receiving your order. Once the product is inspected and approved, refunds are processed through the original payment method.

10. Are shipping costs refundable?

Shipping and handling charges are generally non-refundable, unless the return is due to an error on our part.