Refund & Return Policy

At Qayim Store, customer satisfaction is our priority. We want you to enjoy a hassle-free shopping experience when purchasing tech gadgets from us. This Refund & Return Policy explains how returns and refunds are handled.

1. Eligibility for Refunds & Returns

  • Customers are eligible for a full money-back refund within 14 days of receiving their order.

  • To qualify for a return:

    • The item must be unused, undamaged, and in its original packaging.

    • All original accessories, manuals, and tags must be included.

  • Products that are damaged due to misuse, negligence, or unauthorized repairs are not eligible for a refund.

  • Certain items, such as personal-use gadgets (e.g., earphones, wearable devices), may only be eligible for return if unopened and sealed for hygiene reasons.

2. Refund Process

  • Once the returned item is received and inspected, the refund will be processed.

  • Refunds will be issued using the original payment method used at the time of purchase.

  • Please allow a reasonable processing period for the refund to reflect, depending on your bank or payment provider.

3. Non-Refundable Situations

Refunds will not be provided in cases where:

  • The return request is made after 14 days of delivery.

  • The product is returned in a damaged, used, or incomplete condition.

  • The item falls under a non-returnable category due to hygiene or safety concerns and has been opened.

4. Exchanges

  • At this time, Qayim Store does not offer direct exchanges.

  • If you wish to replace an item, you may request a refund within the 14-day window and place a new order.

5. Important Notes

  • Customers are responsible for ensuring items are safely packaged for return.

  • Refunds are processed only after the returned item passes inspection for eligibility.

  • Shipping and handling costs (if any) are generally non-refundable, unless the return is due to an error on our part.

6. Policy Updates

Qayim Store reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be reflected on this page with the updated effective date.